You have to get the data or statistics on the current state of "Patient Satisfaction". Whether or not this is good, you must improve upon it. So, it is best to get the reasons for the Patient's satisfaction, i.e. nice staff, clean environment, etc.
Now, try and observe which of all the factors are being done by your team, praise the team for being good at those factors (example: always saying good morning, hello, etc) and then try and explain that you need to focus on other factors that contribute to customer satisfaction.
for example, your customers complain about employees not smiling, then you must remind your team during the meeting to smile at the patients to improve the customer satisfaction.
best make a powerpoint presentation.
The initial action of the nurse should be noting the time of the day the test was done. The result would depend largely on the time of the test and the position of the client during the test.
If it was done in the morning, it shows that there is no problem with the client’s intra-ocular pressure because normal IOP in the morning is between 10-21mmHg and higher. Moreover, a flat position could also result to increase eye pressure.
The best answer for this question would be to talk to the cashier, in situations like these the customer is always right and knows exactly what they want, and if that doesn't work out ask the manager so he can get the correct coffee he wishes for.
