Answer:
Explanation:
A. Product testing - Appraisal cost
B. Product recalls - External Failure cost
C. Rework labor and overhead - Internal Failure cost
D. Quality circles - Prevention cost
E. Downtime caused by defects - Internal Failure cost
F. Cost of field servicing - External Failure cost
G. Inspection of goods - Appraisal cost
H. Quality engineering - Prevention cost
I. Warranty repairs - External Failure cost
J. Statistical process control -Prevention cost
K. Net cost of scrap - Internal Failure cost
L. Depreciation of test equipment - Appraisal cost
M. Returns and allowances arising from poor quality - External Failure cost
N. Disposal of defective products - Internal Failure cost
O. Technical support to suppliers - Prevention cost
P. Systems development - Prevention cost
Q. Warranty replacements - Internal Failure cost
R. Field testing at customer site - Appraisal cost
S. Product design - Prevention cost
2. Which of the four types of costs in (1) above are incurred in an effort to keep poor quality of conformance from occurring? Prevention costs and appraisal costs.
Which of the four types or costs in (1) above are incurred because poor quality of conformance has occurred? Internal failure costs and external failure costs
