Answer:
Roger used the technique of "responding to every concern by the customer" for building positive customer relations.
Explanation:
Building up strong customer relationships includes following techniques:
- Communication which means inquiring customer needs and wants, listening to them, providing them information.
- Exceeding Customer Expectations
- Providing Value in the form of quality products and services
- Responding to every concern which means taking each and every question, doubts or concerns of a customer seriously and providing them with the required information.
In the given case, the moment Roger knew that he wasn't sure of the information asked for, he immediately rang up his superior to get the exact correct information so as not to disappoint the customer.
This technique relates to responding to every concern by a customer.
Answer:
I will say c I not shore 100%
Answer:
That statement is true.
Explanation:
Most companies require this type of procedures to ensure that the employees wouldn't scam the customers during the transaction process.
Restating the total and the total changes allow the guests to conduct a self-calculation for the purchase, ensuring whether the price is suitable to the price tag that provided on the counter. This prevent the employees from giving a higher price to the customers and taking the additional amount for themselves.
Answer:
D. $45,000
Explanation:
The computation of the contribution margin for the Orlando store is
= Total sales × contribution margin percentage - Gainesville sales × contribution margin percentage
= $250,000 × 32% - $100,000 × 35%
= $80,000 - $35,000
= $45,000
Contribution margin is come from deducting Gainesville contribution margin from the total contribution margin
