Answer: 9.70%
Step-by-step explanation:
The formula to find the percentage error is given by :-

Given : Actual mass of zinc oxide used by pharmacist = 28.35 g
Estimated mass of zinc oxide used by pharmacist =31.1 g
Now, 
i.e. 
i.e. 
Hence, the percentage of error on the basis of the desired quantity.= 9.70%
Volume=length X breadth X height
hence, volume= 9.6 X 5 X 7 cubic millimeters
which is equal to 336 cubic mm