Answer:
1. The major issue in the process is the lack of communication between different parties. The process being manually driven, might affect the customer satisfaction and lead to lost sales. The changes which need to be made is to make available the price information of different items at once, when the customer comes in to place an order. This can be made possible by asking the suppliers to send the updated sheet every morning before the day's business begins. It will be better if the entire uncatalogued as well as the price sheet is in electronic form, which can be updated immediately, as soon as the information is received from supplier in the morning. One better alternative is to connect the suppliers through an ERP so that their price might reflect at the company's end as soon as it is updated, It will reduce much hassle and mistakes that might creep in due to manual process.
2. a. The number of customers leaving per day / week to competitors due to inefficiency.
b. Total average delay in customer's order.
c. Customer satisfaction rating of the process as this will give the overall picture of customer's opinion about the company.
3. The information system might enable the suppliers to update their information each day which can then be used by the company reps to find out the right price of an item and enable him /her to provide the estimate immediately, leading to greater customer satisfaction, reducing the lost sales and eliminating the chances of a wrong quote being given.
Answer:
Total cost per unit is $77
Explanation:
Fixed manufacturing overhead per unit = Total fixed manufacturing overhead ÷ Number of units
= $478,800 ÷ 34,200 = $14 per unit
Fixed selling and administrative expenses per unit = Total Fixed selling and administrative expenses ÷ Number of units
= $171,000 ÷ 34,200 = $5 per unit.
Total cost per unit = Direct material + Direct labor + Variable manufacturing overhead + Fixed manufacturing overhead + Variable selling expenses + Fixed selling expenses
Total cost per unit = $15 + $5 + $11 + $14 + $5 + $5 = $55 per unit.
Markup = 40% of total cost = $55 × 40% = $22
Therefore, total selling price per unit = Cost per unit + Markup
= $55 + $22 = $77 per unit.
In the Boston Consulting Group growth-share matrix, each of the four categories in the matrix represents a different investment strategy
More about growth-share matrix:
The growth share matrix was developed through teamwork. It was initially drafted by BCG's Alan Zakon, who would later go on to become the company's CEO, and then improved with his colleagues.
Bruce Henderson, the creator of BCG, popularised the idea in his 1970 essay The Product Portfolio. About half of all Fortune 500 businesses employed the growth share matrix when it was at its most successful.
It continues to be a key component of corporate strategy lessons taught in business schools today.
Learn more about growth-share here:
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Answer: Qualifying
<span>Ann's husband is engaged in the qualifying process. He suspects Handlemann's Deli may be a potential buyer for the furniture he needs to sell. And he is now in the process of determining if Handlemann's Deli has a certain characteristic (inclination to purchase) to qualify him as his prospect.</span>
