Question

Three employees believe that their pay is too low. One of them quits, the second complains to management about the low pay, and the third does nothing. Explain why these employees engaged in different behaviors even though they held the same belief about their paychecks.

Answer 1

Answer and explanation:

The EVLN (Exit, Voice, Loyalty, Neglect) model explains how employees react differently in front of dissatisfaction at work. In such a way:

• Exit: implies quitting or requesting a change of roles within the same organization.
• Voice: involves providing constructive suggestions about a stressful situation.
• Loyalty: implies waiting for the issue to be solved by others.
• Neglect: involves reducing labor efficiency to harm the company's performance.

Thus, in the example, the exit (employee who quits), voice (employee who complains), and loyalty (employee who does nothing) reactions are used by employees even if they share the general idea that payments are low.