1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
yarga [219]
3 years ago
14

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
1 answer:
Xelga [282]3 years ago
4 0

Answer:

Kate is most likely to Provide a fast response to the customer using customer care software.

Explanation:

Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.

She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.

Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.

You might be interested in
Select all the correct answers.
uysha [10]
All of the given questions are part of the critical questions that entrepreneurs need to ask themselves. Being an entrepreneur needs a lot of thinking and planning and these questions should be taken into account. Running a business would include the location fit for the type of business you have, the structure of your business, how you recruit workers and the incentives you give them, and most importantly, your capital.
6 0
3 years ago
Yvonne works for a discount store that sells items only online. She is putting together a report and needs information pertainin
vazorg [7]

Answer:

encryption

Explanation:

i think

8 0
3 years ago
Isabella loves Coca Cola products. She has several memorabilia from her visit to the World of Coca Cola proudly displayed in her
lutik1710 [3]

Answer:

The correct answer is Brand Loyalty.

Explanation:

Brand loyalty is one of the factors that most helps explain why consumers choose one brand or another among all the options offered by the market. According to Jensen and Hansen (2006), the organizations with the most loyal customers have a high market share, which in turn translates into greater profitability. This explains, in part, the growing interest that is evident today in the study of this topic.

5 0
4 years ago
Explain the downside of social media for sports and entertainment marketers
vivado [14]

Answer: Athletes and entertainers must be very careful to think before they tweet or post anything to other social media sites. Because of the immediacy of this type of interaction and the high visibility of celebrities, one social media post could cause a whole lot of damage. Many celebrities have found this out firsthand. Take, for example, the case of Mark Cuban, owner of the NBA Dallas Mavericks. After his team got beat, he used his Twitter account to let off some steam at the referees who apparently—he thought—made some bad calls. His public venting cost him $25,000 in fines from the NBA. When he was notified about the fine, Cuban again used Twitter to vent, posting the following tweet on his profile: “can’t say no one makes money from twitter now. the nba does.”

Explanation:

6 0
3 years ago
Department S had no work in process at the beginning of the period. It added 13,600 units of direct materials during the period
lora16 [44]

Answer:

Cost of units completed = $176,528

Workings are attached:

Explanation:

Equivalent unit of production

An equivalent unit of production is an expression of the amount of work done by a manufacturer on units of output that are partially completed at the end of an accounting period. Basically the fully completed units and the partially completed units are expressed in terms of fully completed units.

Equivalent units are used in the production cost reports for the producing departments of manufacturers using a process costing system. Cost accounting textbooks are likely to present the cost calculations per equivalent unit of production under two cost flow assumptions: weighted-average and FIFO.

Conversion costs

Conversion costs is a term used in cost accounting that represents the combination of direct labor costs and manufacturing overhead costs. In other words, conversion costs are a manufacturer's product or production costs other than the cost of a product's direct materials.

Expressed another way, conversion costs are the manufacturing or production costs necessary to convert raw materials into products.

The term conversion costs often appears in the calculation of the <u>cost of an</u> <u>equivalent unit in a process costing system.</u>

For the sake of this question, we will be determining the <u>equivalent units of production:</u>

  • Units completed and transferred subject to material and conversion costs
  • Units in the closing inventory subject to material and conversion costs
  • We will then calculate the cost per units with respect to material and conversion costs for the equivalent units.
  • These cost per units will enable us to determine the cost of items completed.
Download xlsx
4 0
3 years ago
Other questions:
  • The manager of a fast food franchise will establish ________ in regard to how many hamburgers to cook each hour.
    7·1 answer
  • Taxes are charged on items at the time of purchase?
    7·1 answer
  • BMW is planning to make a big push into markets around the world with its MINI brand. If BMW has valuable know-how that cannot b
    13·1 answer
  • On May 9, 2013, Calvin acquired 250 shares of stock in Aero Corporation, a new startup company, for $68,750. Calvin acquired the
    7·1 answer
  • The front of the golden dollar has a portrait of sacagawea.
    11·1 answer
  • The Mixing Department of Complete Foods had 62,000 units to account for in October. Of the 62,000 units, 38,000 units were compl
    14·1 answer
  • On January 1, 2010, North Co. sold equipment and accepted in exchange a $600,000 zero-interest-bearing note due on January 1, 20
    6·1 answer
  • More treaties are entered into than executive agreements
    11·2 answers
  • 2. On January 1, 2017, Gaskin Cabinetry Company purchases $300,000 of equipment by paying $50,000 in cash and
    10·1 answer
  • A company's balance sheet shows: Cash $36,000, Accounts receivable $23,000, Office equipment $57,000, and Accounts payable $24,0
    5·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!