Answer:
Stereotyping
Explanation:
According to my research on information technology, I can say that based on the information provided within the question it can be said that your boss is exhibiting Stereotyping which could be inhibiting his creative problem-solving approach. Just like in psychology, stereotyping is over-generalized belief about a particular something. Which in this case since his boss saw a similarity in the problem with another problem he previously had, he automatically assumed he knew the cause and how to fix it.
I hope this answered your question. If you have any more questions feel free to ask away at Brainly.
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Desktop can be customized and it usually has more processing power than laptops, as for laptops are better for portable work like word document