Question

Gregory is a manager in an insurance company and heads a team of 30 agents. In order to meet the company's target, every agent needs to increase his or her target for the month by 15 percent. Gregory promises his agents a bonus if the company's target is met. Which influence tactic is Gregory using?
A. Pressure
B. Ingratiation
C. Coalition
D. Personal appeal
E. Exchange

Answer 1

Answer:

E) Exchange

Explanation:

I'll include a personal opinion here; Bonuses are probably the best way to increase productivity. You want to earn more money, then you must work harder and earn your bonus.

Exchange tactics are used to offer rewards in exchange for performing a certain way. In this case Gregory is offering a bonus in exchange for an increase in the sales volume. In order for an exchange tactic to be successful, the leader should offer something the other party values and wants. In this case everybody wants more money.

Answer 2

Answer:

E. Exchange

Explanation:

-Pressure: Is to force compliance by using intimidation.

-Ingratiation: Is becoming more likeable to ask for something.

-Coalition: Is to get people to help you to convince someone

-Personal appeal: Is to use friendship to ask for something

-Exchange: Is to offer or promise something to receive something else in return

According to this, the influence tactic that Gregory is using is Exchange because Gregory promised his agents a bonus if they meet the target.