<u />Unity of command is a principle wherein no subordinate in an organization reports to more than one boss.
Each department in a company has only one boss. Every boss of the department reports to one higher authority, and so on.
This is to avoid confusion among subordinates and to ensure that the authority of the boss is not diminish by the authority of another boss. 
        
             
        
        
        
If I've got it right, the answer with missing word looks like this: The market-perceived quality attributes are embedded in the total product, that is, the physical or core product and all the additional features the consumer expects.
        
             
        
        
        
Giving back.
Copying.
Returning a favor.
        
             
        
        
        
Answer:
lack of anonymity
Explanation:
According to my research on whistle-blowing systems within organizations, I can say that based on the information provided within the question the major issue that the program seems to have is a lack of anonymity. All whistle-blower systems are designed to be completely anonymous so that anyone who uses the system to do the right thing and report people who are breaking the law or rules are not mentioned and face backlash from co-workers. Apparently, the system that Company X is either not anonymous or is not adhering to the anonymity policy.
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