Question

The salesperson says, "For the money, you will find no better water reclamation system anywhere!" The customer thinks the salesperson has just told him that his product is cheaply made and only fairly successful at cleaning the water so it can be reused. Part of the miscommunication was caused by the customer's secretary who came in during the presentation and asked the customer to sign a letter. In terms of the communication process, the salesperson was _____, the customer was ______, and the secretary created _____. A. decoding; encoding; feedback

Answer 1

Here are the answers that would best complete the given paragraph above.
The salesperson says, "For the money, you will find no better water reclamation system anywhere!" The customer thinks the salesperson has just told himthat his product is cheaply made and only fairly successful at cleaning the water so it can be reused. Part of the miscommunication was caused by the customer's secretary who came in during the presentation and asked the customer to sign a letter. In terms of the communication process, the salesperson was ENCODING, the customer was DECODING, and the secretary created FEEDBACK.