Question

UPS has more than 300 rules, regulations, and standard operating procedures that guide the behavior of its drivers. They use ________ control.

Answer 1

Answer:

The correct word for the blank space is:  bureaucratic.

Explanation:

Bureaucratic control is the implementation of rules, regulations, authority structure, written records, reward systems, and other structured frameworks to regulate employee actions and performance evaluation. This type of strategic management is used when face-to-face communication with employees is not possible so through the set of rules imposed the firm tries to make sure their operations are carried out efficiently.