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scoundrel [369]
3 years ago
13

A customer came to your department with an urgent question. You promised her that you wouldcollect information about her questio

n and answer it by noon. It will take you at least 20 minutes togather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor justscheduled a 30-minute meeting to start at noon. This meeting is for all employees in yourdepartment. You decide to:
Find the customer after the meeting and apologize.
Ask your supervisor if you can be late for the meeting.
Arrange to have the customer call you back at a better time.
Contact the customer right away and hope that she can be found.
Business
1 answer:
Lapatulllka [165]3 years ago
6 0

Answer:

The answer is: Ask your supervisor if you can be late for the meeting.

Explanation:

A golden rule in customer service is <em>"treat your customers as you would like to be treated if you were the customer</em>".

So imagine yourself in the customer's position. Would you like your question answered as soon as possible, or would you rather wait around someone else's office wasting your time? It´s not very hard to decide.

Any supervisor will understand if you are going to be late because you are helping a customer.  

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