Answer:
Decrease the average waiting time
Explanation:
A single-channel queuing system has an average service time of 16 minutes per customer, which is exponentially distributed. The manager is thinking of converting to a system with a constant service time of 16 minutes. The arrival rate will remain the same. The effect will be to DECREASE THE AVERAGE WAITING TIME that is reducing variability will reduce waiting time.
The process is called : Task analysis.
-
Task analysis is the process of observing users in action to know in detail how they perform their tasks and reach their planned goals, while also learning about them.
