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Genrish500 [490]
3 years ago
8

One way service businesses communicate a higher level of service quality to their customers is by having their employees be clea

n, sharp looking, and dressed in appropriate uniforms. This is a way to address the ____ characteristic of services.
Business
1 answer:
shusha [124]3 years ago
6 0

Answer:

Intangibility

Explanation:

The intangibility refers to the unseen and untouchable in a nature that means no one can seen or even touched and contain the intangible in a nature

And we also know that the service is an intangible in nature as we cannot seen or even touched the service.

So in the given case, since the businesses want to communicate the higher level of service by their employees via clean, sharp looking, and well dressed so it reflects the intangible service characteristic

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Which of the following is used to explain the process managers go through in determining the reasons for effective or ineffectiv
inessss [21]

Answer: Attribution theory.

Explanation:

Managers most times makes use of the Attribution theory when trying interpret employees behavior. The Attribution theory is a theory that studies individual and their behavior, what makes an individual either motivated or demoralized on a job.

8 0
3 years ago
Read 2 more answers
In its most recent financial statements, Del-Castillo Inc. reported $30 million of net income and $970 million of retained earni
Andrew [12]

Answer:

the firm pay 39 millions dividends to his shareholders during the year.

Explanation:

The retained earnings identity is as follow:

beginning RE + net income - dividends = ending RE

we plug our values into the formula:

970 + 30 - dividends = 961

we clear dividends:

970 + 30 - 961 = dividends

And solve:

dividends = 39

<u>Notes:</u>

For every account, we always have this similar identity:

a beginning balance

a type of transaction that increase their balance

another kind of transaction which decreased

and a final balance which is the net of the previous.

beginning + increase - decrease = ending

Always try to identify how each transaction impact the account and from there, setup the equation.

8 0
3 years ago
Internal rate of return method The internal rate of return method is used by Testerman Construction Co. in analyzing a capital e
Eddi Din [679]

Answer:

Testerman Construction Co.

Internal rate of return method in analyzing capital expenditure:

Present value of expenditure = $149,630

Present of cash inflows annuity = $149,630 (using 20% discount rate and present value annuity factor of 3.3251 x $45,000)

NPV = $0 (PV of cash outflow - PV of cash inflow)

Therefore, the IRR = 20%

Explanation:

a) Data and Calculations:

Investment cost = $149,630

Annual net cash flows = $45,000

Investment period = 6 years

Annuity of future cash flows = 3.3251

b) Testerman’s IRR (Internal Rate of Return) is a capital budgeting and analysis tool which determines the discount rate that makes the present value of future inflows equal to the present value of outflows from a project.  This IRR helps the managers to determine the projects that add value and are worth undertaking.  IRR is based on assumptions.  Similar projects with the same IRR will differ in returns due to the differences in timing and the size of the cash, the amount of debts and equity used  to generate the returns, and the assumption of a constant reinvestment may which IRR makes.

7 0
3 years ago
Your plant produces 100 snowmobiles per month. Direct costs are $2,000 per snowmobile. Monthly overhead is $90,000. What is the
fenix001 [56]

Answer:

$2,900

Explanation:

If we use a cost function, it will be easy to understand. Cost function = (variable cost per unit × quantity) + fixed cost.

Here,

Direct cost per snowmobile = $2,000. It is the variable cost.

Overhead cost = $90,000. It is a fixed cost.

Total snowmobiles = 100 units

Total cost = ($2,000 × 100 snowmobiles) + $90,000

Total cost = $290,000

We know,

Average cost per snowmobile = Total cost ÷ total quantity

Average cost per snowmobile = $290,000 ÷ 100

Average cost per snowmobile = $2,900

7 0
3 years ago
Sjostrom Corporation has provided the following contribution format income statement. Assume that the following information is w
egoroff_w [7]

Answer:

$24,800

Explanation:

Calculation for what the net operating income would be closest to

First step is to calculate the Selling price

Selling price $43 per units

($280,000 ÷ 7,000 units=$40 per unit)

($40 per unit + $3 per unit)

Second step is to calculate the Variable cost per price

Variable cost per price $26 per units

($182,000 ÷ 7,000 units)

Third step is to calculate the Unit sales

Unit sales 6,400 units

(7,000 units − 600 units)

Now let calculate the net operating income

Contribution margin $108,800

[($40 per unit-$26 per units)*6,400 units]

($17*6,400 units)

Less Fixed Expenses $84,000

Net operating income $24,800

($108,800-84,000)

Therefore the net operating income would be closest to: $24,800

3 0
3 years ago
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