Carla was unhappy with her haircut. The next time she wanted a haircut, she went to a different hairstylist who Carla thought wa

Question

3 years ago

7

Carla was unhappy with her haircut. The next time she wanted a haircut, she went to a different hairstylist who Carla thought wa

s more competent than her previous stylist. From a consumer behavior perspective, what term would best describe Carla’s behavior?

Business

1 answer:

tatiyna · Answer 1 · 2021-12-18T18:16:14+03:00

Answer:

B. Switching

Explanation:

Based on the information provided within the question it can be said that the term that would best describe Carla's behavior would be Switching. This is when a customer changes from one product or service provider to another completely different one within the same industry. Usually because of a bad experience or they are overall displeased with the service provided, which seems to be the case with Carla's first haircut.