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Sergeeva-Olga [200]
3 years ago
6

Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter a

t Wal-Mart, Target and Kohl’s department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis?
Social Studies
1 answer:
aleksklad [387]3 years ago
5 0

Answer:

Informal benchmarking                                  

Explanation:                                                                                                                              

Generally, there are four different types of benchmarking.

Informal benchmarking: The term "informal benchmarking" is described as one of the different types of benchmarking that is being performed unconsciously by different people at home or work. However, it is an individual tendency to continuously learn and compare from the practices and behavior of another person including ways to play, use software program, or cook, etc.

In the question above, the given statement signifies the informal benchmarking.

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B.F.Skinner was a celebrated American psychologist who advanced the behaviorist theory of learning. This theory is based on the idea that learning occurs through a method of ‘conditioning’, which when stimulus, rewards, and punishments are combined to drive the learning process.

The conditioning relies on what Skinner calls reinforcement. Reinforcement is of two types, namely positive reinforcers, which are the rewards after meeting a target, and negative reinforcers, which refers to the unpleasant consequences of failing to meet the target.

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To learn more about B.F. Skinner : brainly.com/question/10580861

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