Question

Astrid, a customer service representative with NorthTel Wireless Services, was asked by one of her customers if NorthTel would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Astrid believes this is a very good idea and approached her manager, DeShawn, about becoming a chamber member. DeShawn said to Astrid, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." NorthTel is an example of an organization with:________.
a. work specialization.
b. unity of command.
c. line managers.
d. centralized authority.
e. decentralized authority

Answer 1

Answer:

NorthTel Wireless Services is an example of an organization with option B) Unity of Command

Explanation:

Unity of Command is a management theory that is used by small, medium, large scale businesses and government. It has a lot of advantages in comparison with others like Centralized, decentralized, line managers and work specialization.

Unity of command provides that an employee is responsible to only one supervisor, who in turn is responsible to another supervisor, and so on up the organizational hierarchy.

To to demonstrate how unity of command works from the bottom up. Consider  NorthTel Wireless Services where Astrid, a customer service represnetative answers to her manager, DeShawn who in turn answers to another supervisor and so on.

When you are at the bottom rung and you supervise no one. However, you do answer to your unit supervisor, who answers to her department manager. The department manager answers to the vice president of operations, who answers to the CEO. The CEO answers to the chairman of the board of directors.

Answer 2

Answer:

D) centralized authority.

Explanation:

An organization that operates under a centralized authority, is one where most decisions are taken by upper management only. In this case, DeShawn needs to request permission for joining the chamber of commerce, and it really isn't that expensive, but the company probably has very strict parameters about what decisions middle or lower management can make. Usually all decisions are made by a small group of people that work in the company's headquarters.

Centralized organizations are the opposite of decentralized organizations, where employees are empowered to make most of normal day to day decisions and middle and lower management are able to make decisions regarding minor issues like this one.