Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
Answer:
feel more effective.
Explanation:
In general sense, small groups are defined as group of people mostly three or a few more people, but not in large numbers (above twenty) who are together to achieve a common goal. For example, a group of talented guys, that forms a musical group for the purpose of realizing their musical or artistical dreams.
Some of the characteristics of small groups includes:
1. Shared identity
2. Results oriented approach
3. Interdependece
4. Competent team members
Hence, in comparison with the large groups, people in small groups tend to identify themselves with the core structures and goals of the group, there by less likely to take more than their equal share of available resources, which in turn makes them to FEEL MORE EFFECTIVE in general towards the success of the group.
Answer:
Its A. ( I also took the test )
Explanation:
It is the only one that would be appropiate if you think about it.
The Roman Empire simply became too big. Rome became too extended, too expensive to be sustained by the available resources, and no fundamental technological breakthrough was available to enlarge these resources. In the Roman Empire between 235 and 284 C.E, some twenty-six individuals claimed the title of Roman emperor, only one of whom died of natural causes. The population of the Roman empire declined by 25% in the two centuries following 250 C.E, a demographic disaster that meant diminished production, less revenue for the state, and fewer men available for the defense of the empire’s long frontiers.
Answer: D. General Lee lost so many troops that he never invaded the North again.
Explanation:Lee's plan to invade the North and force an immediate end to the war failed.
