Answer:
Option c and e
Explanation:
In simple words, Proper telephone etiquette becomes vital to business success as it is typically a consumer's initial point of contact so that reflects how your management will handle them in those other communications. Ensure sure any consumer that calls your company gets a perfect, lasting experience.
Thus, one should talk to the client politely and be professional during the talks as it makes a positive impact of personality on the client.
Answer: option 3
Explanation:
Background to the case:
The cases involving the explosion of Ford Pinto's due to a defective fuel system design led to the debate of many issues, most centering around the use by Ford of a cost-benefit analysis and the ethics surrounding its decision not to upgrade the fuel system based on this analysis.
Basis of analysis:
Should a risk/benefit analysis be used in situations where a defect in manufacturing could lead to seriously bodily harm and even worse death, such as in the Ford Pinto situation?
Rule of the court:
There hasn’t really been a definite decision about the case and arguments both for and against such an analysis have been made. It is an economically efficient method which has been accepted by courts for numerous years, however, juries may not always agree, so companies should take this into account.
Discretion is expected to be used.
Answer:
His firm's DPMO is 12,083
Explanation:
The computation of the DPMO is shown below:
= (Total complaints ÷ total number of defects opportunity) × 1 million
where,
Total complaints = Shrinkage complaints + poor quality complaints + wear off complaints + fitting issue complaints
= 22 + 16 + 12 + 8
= 58 customers defects
And, the total number of defects opportunity would be equal to
= Number of t-shirts sold × number of possible complaints
= 1,200 × 4
= 4,800
Now put these values to the above formula
So, the value would be equal to
= (58 ÷ 4,800) × 1,000,000
= 12,083
Sora is the best group note taker; she meets are the criteria.
Answer:
depreciation per year: 9,000
<u>operating income: </u> 41,000
Explanation:
Q: Adjusted the records to reflect the use of the cooktop.
Under straight-line the company will recognize the same amount of depreciation over the course of the assets life. At year-end the company will adjsut for the loss in value for the asset generated for the past of time.
depreciation per year: 9,000
<u>operating income:</u>
revenues 72,000
salaries expense: (25,000)
depreciation per year: (9,000)
total 41,000