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3 years ago

The encounter between service-consumer that occurs during delivery of the service is also known as

2 answers:

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Service delivery. Service delivery is an important part of the customer experience portion of the service because without a good delivery, which is the last customer service aspect a consumer will use, they could decide to not use the product/company anymore. Often times, people will buy a product they like because of the service they love vs a product they love but low quality service.

leva [86]3 years ago

6 0

Answer:

THAT DOESNT GIVE ME AN ANSWER OUT OF THE ANSWER CHOICES

Explanation:

You might be interested in

5 quality attributes of cassava root

kirill115 [55]

Answer:

This study aimed to identify cassava quality attributes preferred by users along the food chain, in order to provide breeders with criteria for prioritisation. Survey and consumer‐testing studies were conducted within Apac and Luwero districts in Uganda. Additionally, sensory evaluation by trained panellists was conducted to determine descriptors for assessing quality of boiled roots. Results revealed softness of boiled roots and in‐ground storability as key attributes influencing varietal preference besides high yield, non‐bitter roots, disease resistance, early maturity and drought resistance. For some attributes like in‐ground storability, preference differed significantly between locations and showed differentiation by gender. Local varieties were found to be superior in quality attributes. From sensory evaluation, twenty‐one descriptors associated with appearance, texture, taste and aroma of boiled roots were determined. Findings from this study are vital for breeders to adopt gender‐responsive approaches in order to develop varieties that meet the needs and preferences of end users.

Go to:

Explanation:

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3 years ago

During a conference call with the corporate office, you are told by a senior executive that you will be going abroad in the next

vladimir2022 [97]

Answer:

C.Clarify the situation, and ask specific questions about the overseas company's cultural and ethical practices. Also, ask what your company policies are regarding intercultural ethics.

Explanation:

In doing business with foreign cultures one needs to know the expected way transactions are conducted in the country.

A senior executive told you on conference call that you should increase expense amount because when you travel abroad for a trip you will give $5,000 each to top executives of a large account.

In your locale it may be considered bribery, but in the foreign country it may be rude not to give a gift when doing business.

So you need to clarify what acceptable ethical practices are with the foreign company.

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3 years ago

Which of the scenarios are examples of free riding? Bob can pay to support his local public radio station, which depends on dona

Helen [10]

Answer:

Bob can pay to support his local public radio station, which depends on donations to be as effective as possible. Bob listens to the radio station several hours per day but never donates since he suspects that other people will donate enough to keep the station on the air.

Jim is working on a group project for a class in which he wants a high grade. However, since the grades are assigned to the group as a whole and he knows that the other group members will pick up most of the extra work, Jim calls in sick and plays video games on his Dream Station 64

Explanation:

Free riding is a form of market failure where a person who benefits from a good or service doesn't pay for it.

Bob enjoys the radio but doesn't support it and Jim doesn't participate in the group project but expects to earn a good grade; these are examples of free riding.

Karl doesn't benefit from the street light and doesn't pay; hence, he is not free riding.

I hope my answer helps you.

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3 years ago

James, Inc., has purchased a brand new machine to produce its High Flight line of shoes. The machine has an economic life of 5 y

My name is Ann [436]

Answer:

3,074 units sold or total revenue of $236,698 per year

Explanation:

cost of machine $540,000

depreciation expense per year = $540,000 / 5 = $108,000

contribution margin per unit sold = $77 - $29 = $48

we generally calculate the financial break even point of a business by using the following formula:

= EBIT × (1 - interest expense) × (1 - tax rate) - preferred dividends

But when we are dealing with projects, the financial break even point is the sales level at which the project's NPV = $0. If the sales level is lower, then the project will be rejected, and if the sales level is higher, then it should be accepted.

using an annuity formula, the free cash flow per year needed for the NPV = $0 is $540,000 / 3.8897 (PV annuity factor, 9%, 5 periods) = $138,828.19

$138,828.19 = {[(unit sales x $48) - $108,000] x 0.78} + $108,000

$30,828.19 = [(unit sales x $48) - $108,000] x 0.78

$39,523.32 = (unit sales x $48) - $108,000

$147,523.32 = unit sales x $48

unit sales = $147,523.32 / $48 = 3,073.40 units ≈ 3,074 units sold

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3 years ago

Morganton Company makes one product and it provided the following information to help prepare the master budget:

olga nikolaevna [1]

Answer:

1. What is the accounts receivable balance at the end of July?

$931,000

2. If we assume that there is no fixed manufacturing overhead and the variable manufacturing overhead is $10 per direct labor-hour, what is the estimated finished goods inventory balance at the end of July?

$235,200

3. If we assume that there is no fixed manufacturing overhead and the variable manufacturing overhead is $10 per direct labor-hour, what is the estimated cost of goods sold and gross margin for July?

COGS July = 19,000 x $46 = $874,000
gross profit July = $456,000

4. What is the estimated total selling and administrative expense for July?

$107,000

5. If we assume that there is no fixed manufacturing overhead and the variable manufacturing overhead is $10 per direct labor-hour, what is the estimated net operating income for July?

$349,000

Explanation:

budgeted selling price per unit $70

budgeted unit sales:

June July August September

units $$$ units $$$ units $$$ units $$$

8,800 $616 19,000 $1,330 21,000 $1,470 22,000 $1,540

$184.8 $431.2

$399 (from July) <u>$931</u>

$441 $1,029

$462

ending finished goods inventory:

June July August September

units $$$ units $$$ units $$$ units $$$

3,800 4,200 4,400

variable manufacturing overhead per unit = $10 x 2 = $20

direct materials per unit = $12

direct labor per unit = $24

total cost per unit = $56

total ending goods inventory for July = $46 x 4,200 units = $235,200

Revenue July = 19,000 x $70 = $1,330,000

COGS July = 19,000 x $46 = $874,000

gross profit = $456,000

variable S&A expense = $2.00

fixed S&A expense = $69,000

total S&A expense for July = (19,000 x $2) + $69,000 = $107,000

estimated net operating income July = gross margin - S&A = $456,000 - $107,000 = $349,000

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3 years ago