Yes it is an infection caused by herpes simplex 1 virus (oral herpes)
Not sure if this will help but found on google:
The benefits of health literacy improvement include improved communication, greater adherence to treatment, greater ability to engage in self-care, improved health status, and greater efficiency and cost savings to the health system as a whole.
(https://health.gov/communication/literacy/quickguide/advocate.htm)
Answer:
C. Wash the outside of the ears with a washcloth.
From experience with my best friend, I´d say C.
