John kotters theory consist of 8 steps processes for leading change.
Change is hard.
Especially if we wanted to change something that deeply immersed in our habit. Florence and her team cannot just tell and force the staff to change. They have to be patient and implement the correct ways to the changes in order for it to be happen.
Non-verbal communication - visual cues, body language, eye contact, touch, blinking, glances, etc.
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whats the question here
The invention of (cash register) addressed two challenges faced by department store owners in the late 19th century: creating detailed sales records and embezzlement by employees.
