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mojhsa [17]
3 years ago
14

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. I

n addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements?
Computers and Technology
1 answer:
Cloud [144]3 years ago
3 0

Answer:

Record types.

Support processes.

Page layouts.

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