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Nataly_w [17]
4 years ago
9

"A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer ser

vice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:"
a. The proportion of potential customers getting a busy signal will
1. Increase
2. decrease
3. be unchanged

b. Average flow time experienced by customers will
1. Increase
2. decrease
3. be unchanged
c. Average utilization of customer service representatives will

1. Increase
2. decrease
3. be unchanged
Business
1 answer:
Dmitrij [34]4 years ago
7 0

Answer:

A...increase

B...be unchanged

C....increase

Explanation:

It should be understood that it is only the telephone lines that was increased and not the number of the customer representatives, and also the number of the time they were using to attend to each customer was not reduced. So in this case, the number of customers that will be experience delay will definitely increase, why the time spent on phone by the customer representatives will remained unchanged, and the customer representatives utilization will increase too.

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The Wayne City Council approved and adopted its budget for 2016. The budget contained the following amounts: Estimated revenues
Vilka [71]

Answer: The budgetary fund balance is $10,000

Explanation: When calculating budgetary fund balance, the best method is given as:

The available fund balance (from previous audit) + current year revenues = Total available funds - expenditures = current year ending fund balance

What we can see from the above expression is that we add the fund from the previous year balance to the current year revenues. This will give us amount of total funds available. Now we will minus the current year expenditures from the total funds available to give us the budgetary fund balance of the current year.

From the question above, we have the following:

Estimated revenues = $700,000

Appropriations (expenditures) = $660,000

Debt service = $30,000

Total expenditures = $660,000 + $30,000 = $690,000

Therefore budgetary fund balance will be:

Estimated revenues - total expenditures

= $700,000 - $690,000

= $10,000

Therefore, the budgetary fund balance is $10,000.

4 0
3 years ago
Suppose that you are a DBA. What data dimensions would you describe to top-level managers to obtain their support for data admin
alexandr402 [8]

The correct answer to this open question is the following.

Although there are no options attached, we can say the following.

As a database administrator, the data dimensions I would describe to top-level managers to obtain their support for data administration would be these.

First of all, the imperious necessity of protecting the information of the company and the clients'. Security comes first. Then the technological aspects to have modern equipment and software to facilitate the operations in the company. System DBA's are necessary to have applications that serve to merge old information into new databases without affecting the actual data. Then to have a proper cluster in which the company can manage different procedures such as finances, accounting, field operations, and more, knowing that data is properly stored and easily accessible.

3 0
3 years ago
Lawsuits related to performance management usually involve charges of discrimination or:____.
7nadin3 [17]

Lawsuits related to performance management usually involve charges of discrimination or<u> unjust dismissal</u>.

Discrimination is the unfair discrimination of people based on the group, class, or other categories to which they belong or are perceived to belong. People may be discriminated against based on race, gender, age, religion, disability, sexual orientation, or other categories.

Discrimination is particularly the discriminatory treatment of individuals or groups over other privileges available to members of another group because of their actual or perceived affiliation with a particular group or social category. are treated unfairly and poorly.

Learn more about Discrimination here: brainly.com/question/1084594

#SPJ4

3 0
2 years ago
Brandon has completed the first draft of his business report and is in the third phase of the writing process, revision. what sh
Dmitry [639]
The phase 3 of a business report is the revision phase.
The revision phase involves revising, proof reading and evaluation.
In this phase, improving the content and sentence structure of the report, correcting the grammer, spelling, punctuation, and format of the report and adding, cutting, and recasting what has been written.

Therefore, the correct answer to the question is äll answer choices are correct".
3 0
3 years ago
Which of the following accounts will give you the LEAST access to your money?
AnnyKZ [126]
I would need to see the following accounts inorder to fully help.
3 0
3 years ago
Read 2 more answers
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