Answer:
Understanding the caller and Knowledge of the product or service
Explanation:
The 'knowledge of the product or service' element of customer service of what is done by whom and the understanding of what the customer or caller is looking for must be improved also. Here, Bonnie calls the hospital and the operator carefully listens to what she has to say. Bonnie has a problem with her bill rather than a medical issue and this aspect is important. The operator must have asked a question trying to understand the problem and then should have used his knowledge to direct her to the billing department directly as bills are handled by the billing department. The understanding of the problem and knowledge of the institution needs to be improved.
Answer:
I believe it was the Dutch, who bought the current day Manhattan with some little items.
Explanation:
Brief Summary:
Nepal is country with variety of climate, which has different types of forest depending upon them. There are tropical, sub tropical and alpine forests, which are the great source of timber Besides, they give us many advantages in many ways. They help to provide the conditions necessary for the rainfall by providing moisture to atmosphere.
But, to provide room for this uncontrolled growth of population they are being cut down day after day Besides, forests fires are another cause of revealing thick forests. We should however preserve our forest by planting trees and defending against it. Nepal also receives the shares of minerals from the natural distribution. However, Nepal is not very rich in minerals. Iron is found in different places in Nepal. Magnesium lead, zinc, limestone etc are also found in Nepal. Due to lack of technicians, tools and finance many more spots of minerals have yet to be found.
