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NARA [144]
2 years ago
6

When Maria, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton,

she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Maria's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of
Business
1 answer:
Gekata [30.6K]2 years ago
6 0

Answer:

customer excellence

Explanation:

The night clerk is not in charge of looking for dry cleaners, he is not Maria's personal assistant nor does he own or operate a dry cleaning service. So the fact that he did more than his job requires him to do, exemplifies how Ritz-Carlton's employees are committed to providing excellent customer service. That small extra effort can really make a difference.

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Village East expects to pay an annual dividend of $1.40 per share next year, and $1.68 per share for the following two years. Af
VashaNatasha [74]

Answer:

$15.15

Explanation:

Given:

  • D1 = $1.4
  • D2 = $1.68  
  • Growth = 3.4% = 0.034
  • Discount rate = 13.7 % = 0.137

As we know that:

  • P3= ($1.68 × (1+034)) / (0.137 - 0.034)= $16.86

So, P0:

= $1.40 / 1.137 + $1.68 / 1.1372 + ($1.68+ $16.86)/ 1.1373

= $15.15

Hope it will find you well.

8 0
3 years ago
20. The National Response Framework is a comprehensive guide to prevention, protection, response, recovery, and mitigation. A. T
Vlad1618 [11]

Answer:

Answer is option A, i.e. True.

Explanation:

The National Response Framework is a regarded as a comprehensive guide to deal with various emergencies and disasters that may threaten the normal ongoing process of a nation. This guide provides all the details regarding the prevention, protection, response,, and recovery from different types of dangerous situation that might adversely affect the well being of the nation.

8 0
3 years ago
A product sells for $5, and has unit variable costs of $3. This product accounts for $20,000 in annual sales, out of the firm's
Ronch [10]

Answer:

0.1333

Explanation:

Given that,

Selling price = $5

Variable cost = $3

Annual sales = $20,000

Total sales = $60,000

Contribution margin:

= Selling price - Variable cost

= $5 - $3

= $2

Number of units sold:

= Annual sales ÷ Selling price

= $20,000 ÷ $5

= 4,000 units

Total contribution sales:

= Number of units sold × Contribution margin per unit

= 4,000 units × $2

= $8,000

Weighted contribution:

= Total contribution sales ÷ Total sales

= $8,000 ÷ $60,000

= 0.1333

6 0
2 years ago
Santana Industries purchased a supply of electronic components from ABC Corporation on October 1, 2020. In payment for the $5 mi
pshichka [43]

Answer: they will report an interest expense of $150000 in December 2020

Explanation:

firstly we calculate how much interest will be accumulated for the whole year so we are given a $5 million Dollar purchase which is the amount that will accumulate interest over time, then we have been told the company ha issued a 1 year installment note therefore we have a time frame.

so now we will calculate the yearly interest of $5 million :

$5 000000x12% = $600000 so the company will accumulate this interest yearly then we divide this amount by 12 to get the monthly interest.

$600000/12 = $ 50000 per month interest thereafter we will multiply the monthly interest of $50000 by 3 months which is months from October to December.

therefore the interest expense to be reported on the December 2020 income statement is $50000 x 3= $150000

6 0
2 years ago
Health And Safety Issues to an Organization
sertanlavr [38]

Occupational safety and health (OSH) also commonly referred to as occupational health and safety (OHS) or workplace health and safety (WHS) is an area concerned with the safety, health and welfare of people engaged in work or employment. The goals of occupational safety and health programs include to foster a safe and healthy work environment.


7 0
3 years ago
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