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NARA [144]
3 years ago
6

When Maria, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton,

she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Maria's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of
Business
1 answer:
Gekata [30.6K]3 years ago
6 0

Answer:

customer excellence

Explanation:

The night clerk is not in charge of looking for dry cleaners, he is not Maria's personal assistant nor does he own or operate a dry cleaning service. So the fact that he did more than his job requires him to do, exemplifies how Ritz-Carlton's employees are committed to providing excellent customer service. That small extra effort can really make a difference.

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Capital requirements for banks serve all of the following purposes EXCEPT:________.a.to offset the change in incentives caused b
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Answer:

b. to reduce deposits

Explanation:

A Capital requirement refers to the amount of capital that a financial institution must have to meet the requirements set by it's financial regulator. All of the answers provided are purposes that this hopes to accomplish except for reducing deposits. It actually hopes to increase deposits which means more customers that are coming in.

3 0
3 years ago
True or False: Victoria's Secret, with its low-priced holiday discounts, exemplifies a firm pursuing cost-leadership; while Wal-
Alexeev081 [22]

Answer:

False.

Explanation:

The Victoria's part is true she is pursuing cost leadership by keeping it's price low although the Walmart's example is not related to differentiation strategy of competitive advantage. Because keeping mix of products is not differentiation, it's not unique.

  • Porter suggested 4 strategies and he believed that by using one of these strategies companies can gain <em>competitive advantage. </em>

The 4 strategies for competitive advantage:

  1. Cost Focus.
  2. Cost leadership.
  3. Differentiation Focus.
  4. Differentiation Leadership.

6 0
3 years ago
Read 2 more answers
In an​ economy, the​ working-age population is 100 million. Of this​ total, 80.0 million workers are employed. 3.0 million worke
denis-greek [22]

Answer:

Unemployment rate = 3.6%

Explanation:

Unemployment is the number of people who are willing to work and are actively seeking work but are unable to find it. The unemployment rate is the unemployed / total number of people in the labor force x 100.

In the above scenario, the unemployed is 3 million people. The others are either already employed, unavailable, unwilling or not seeking work.

The labour force comprises of those who are employed and unemployed, that is 80million + 3million = 83 million.

Hence, unemployment rate = (3/83) x 100 = 3.6%

6 0
3 years ago
When the ace hardware store located in franklin mails an advertising flyer to all the residents in the community, it is an examp
densk [106]
This could be either print media or support media. I believe it is print media.
7 0
4 years ago
For 2020, your company planned on selling 10,000 units of its highest priced product - Fish Sticks, which is also its highest ma
Eddi Din [679]

Answer: Negative Sales Mix Variance

Explanation:

With regards to the above question, the company has a negative sales mix variance. First and foremost, we should know that the sales mix variance simply has to do with the difference between the actual sales mix and the budgeted sales mix of a company or organization.

From the question, there'll be negative sales mix variance and this will bring about a reduction in the revenue of the company as the budgeted sales will be lesser than actual sales. Therefore, Profit also reduces.

6 0
3 years ago
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