Question

A customer tells you that they “must have” a particular item that you are out of in your store. You can tell that the customer is impatient and appears to be becoming frustrated. They explain to you that this is the second time they have been to the store to find a product they want is out of stock. Your supervisor is unavailable as they are working with another customer. Briefly describe how you would handle this.

Answer 1

I think first i would calm her down.

Next, i would patiently tell them that the currently the product that she asking for is currently available.

After that, i would offer to hold one product just for her when it's available and contact her as soon as it arrived

hope this helps