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jekas [21]
3 years ago
14

A change in company policy now means that employees have to gather a lot more information from a customer before dealing with a

request. The best way to handle the change is to: Apologize for any trouble and explain the change to each customer. Try to keep customers from becoming upset by suggesting that the change is minor. Explain the change to each customer and tell those who complain that you agree with their complaints. Argue against the people in the company who set up the change, in order to maintain customer satisfaction.
Business
1 answer:
Natalka [10]3 years ago
3 0

Answer:

Option A Apologize for any trouble and explain the change to each customer.

Explanation:

The reason is that it is ethicaly correct because the change in policy is not minor, neither involves unethical practice of leg pulling of seniors nor agreeing all the complaints of the customer because he might be totally wrong. The sales person will have to explain the customer what actually the changes are in the policies and why it has adopted it. For the inconvenience caused to the customers, the company must apologize.

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b) overall low-cost leadership

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4 years ago
According to adam smith and other classical economist,
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4 years ago
What are the specific context and constraints in the hotel industry that make the use of RM essential .. Your Answer
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7 0
3 years ago
Walter Utilities is a dividend-paying company and is expected to pay an annual dividend of $0.65 at the end of the year. Its div
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4 years ago
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