Question

Which of the following approaches would be best for gaining more insight into the problem? a. Call managers at other Kroger stores and see if they are experiencing similar problems meeting the average start of checkout time goal. b. Conduct a focus group with half a dozen or so cashiers and baggers to allow them an opportunity to identify issues with the checkout process and QueVision system. c. Interview customers to get their opinion about the checkout process.

Answer 1

Answer:

(c) Interview customers to get their opinion about the checkout process  

Explanation:

Customers are those who buy goods or receive services from a business owner. Customers may sometimes not be the consumers because the customers may buy from the company and sell to other people to consume. The customers may also be the consumers at times when they consume what they bought. If customers do not buy from the business owners, they won't be consumers, thou consumers are gods in today's market and life wire of any business.Once customers are satisfied with the products and services provided to them by the company, they will continue to patronize the company and never substitute it for another company.Most companies start having problems or loose customers due to  nonsatisfaction of goods and services render by the company. Therefore, interviewing the customers to get their opinion about the checkout process is the best approach for gaining more insight into the problem because they are in the best position to state why they are not patronising the company's product again.