Question

Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process.​What has happened to the customer computer?A. The client received a fake security alert.B. This is a real alert, and the client should call the number.C. Data is being stolen, and the client should disconnect from the network.D. The web browser has been hijacked by a virus.

Answer 1

Answer:

A. The client received a fake security alert.

Explanation:

A fake security alert are fake error messages that used as a social engineering to display messages that will not go away. The aim of this fake error message is to trick the user into calling an indicated technical support hotline.

What has happened to this customer in this case is a fake security alert and should never call the phone number. The aim of the five minutes deadline is to trick the user to think that the case is very urgent so that the customer will rush to call the number.