Answer:
Matrix organization structure
Explanation:
A matrix organizational structure is a work arrangement in which employees report to two or more supervisors rather than one line manager overseeing every project aspect. The reporting relationships are grid-like, with employees reporting to both product and functional managers. For example, an employee may have a direct manager they report to, plus one or more project managers they operate under.
The matrix organizational structure is useful when sharing skills across departments is necessary to complete a project.
Answer:
1. Continue to serve every dog that is brought to Bow Wow as well as possible, since customer service is a high priority and 2. Identify this as a threat and adopt a more rigorous screening process before accepting dogs, as well as charge more for dogs who have had a behavioral incident during a previous stay.
Explanation:
Bow Wow has as its best quality in the market the ability to treat well challenging dogs. This is what makes Bow Wow different. Focusing on not losing that characteristic, it would be paramount to maintain the ability to serve every dog as best as possible. Even the challenging ones. However, it is not wise from a business point of view to charge the same from dogs that have very different degrees of attention needs. Hence, it would be proper to charge more from the owners who have more difficult dogs. As Bow Wow will not lose its reputation, those owners will see that its worth the extra cost at the same that its not possible to bring to another daycare.
