Answer:
1. How were your interactions with the doctor and office staff?
2. How was the wait time?
3. Did you get enough time with the doctor?
4. How easy was it to schedule an appointment?
5. What else do you want us to know?
6. How do you improve your practice and the patient experience?
Explanation:
One of the most obvious ways to ensure a pleasant experience is by treating patients kindly and with respect when they are in your office.
Wait time is almost inevitable, but it’s still important to ask your patients to rate their time spent in your waiting room. Some practices ask patients to arrive 10 to 15 minutes early in order to check in and complete paperwork, and sometimes patients arrive early hoping they’ll be seen earlier by the doctor.
. But it’s important to make sure your patients don’t feel rushed when they are discussing their concerns with their doctor.
If it’s too hard to schedule an appointment with your practice, patients will choose to go somewhere else. You might have the scheduling process down to a science on your side, but it’s a good idea to ask your patients how convenient it is for them
The questions listed above give you some examples of multiple-choice questions you can ask patients to gather feedback, and even some suggestions of places to include open-ended questions related to those topics.
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