The correct answer is E) revising policies and procedures in ways that will help drive cultural change.
Symbolic culture-changing actions include all of the following EXCEPT revising policies and procedures in ways that will help drive cultural change.
What symbolic culture-changing actions include are leading by example, reinforcing and celebrating culture-change successes, praising individuals and groups that exemplify the new desired behavior, and ensuring top executives' actions match their rhetoric.
All those elements are also symbols of great leadership in the organization. When the leader understands the culture of the organization and has open lines of communication, he/she will be able to convey its message in a clear way so everybody is om the same page. Then, setting the example it wants the others to imitate and follow, the leader can use the culture to prosper in good times and thrive during bad times.
