Question

Garrett is a manager of a mid-sized company. he considers himself a good listener. emilio comes to talk to him about career advancement. garrett is careful to pay attention to what emilio says. he repeats back emilio's key points to be sure he really gets what he's trying say. after listening, garrett gives emilio feedback. he forgets to write anything down, and can't recall the whole conversation the next day. what stage of successful listening did garrett fail to complete?

Answer 1

There are 5 stages of listening:
1) Receiving 
2) Understanding
3) Remembering
4) Evaluating 
5) Feedback

In this scenario, it seems as if Garrett forgot to fully remember the conversation which is stage number 5. Although, he was able to help evaluate, understand and give feedback as the conversation took place, the remembering didn't stick the following day.