Question

How should help-desk procedures address complex problems that require administrative intervention

Answer 1

The principle capacity of the Help Desk is to get issue calls, log those call and circulate the issues for comprehending to the fitting work force.

Explanation:

Help Desk work force can likewise aid critical thinking in to the extent their abilities permit. As an assistance work area proficient, you comprehend that clients may come to you for a wide scope of various reasons.

However, after you've been at the gig for some time, you'll begin to understand that a few issues re-happen on numerous occasions. This can get tedious as some IT stars become weary of fixing similar issues again and again.