Definitely i would expect them to concern themselves with your problems when they are so beset with their own. Beset means having a lot of trouble with something, or having to deal with a lot of something causes problems. For example in a sentence; With the amount of traffic nowadays, even a trip across town is beset with dangers.
The answer is : randomization was not used in sample selection. The major difference between experimental and quasi-experimental designs is lack of randomization in sampling selection.
