I think it’s B
Hope that’s right :)
Answer:
Understanding the caller and Knowledge of the product or service
Explanation:
The 'knowledge of the product or service' element of customer service of what is done by whom and the understanding of what the customer or caller is looking for must be improved also. Here, Bonnie calls the hospital and the operator carefully listens to what she has to say. Bonnie has a problem with her bill rather than a medical issue and this aspect is important. The operator must have asked a question trying to understand the problem and then should have used his knowledge to direct her to the billing department directly as bills are handled by the billing department. The understanding of the problem and knowledge of the institution needs to be improved.
The
following choice that contributed to rural poverty is letter B: corporate
farming. <span>Corporate
farming are companies owning or has influence in farms and agricultural
practices on a large scale. Though it helps in rural employment, the ownership
on the farms is very critical.</span>
Answer:
The correct answer is ''none of the above''
Explanation:
Perceived self-efficacy is the belief about one's ability to carry out certain actions. It is a concept developed by psychologist Albert Bandura (1995), which refers to the “feeling of adequacy, efficiency and competence” that people have when facing the challenges and threats that inevitably appear in the life of any person, In other words, perceived self-efficacy refers to people's beliefs about their own abilities to achieve certain results.
