Question

) Service variability means that ________. A) the evaluation of services is subjective and changes from customer to customer B) service quality depends on when, where, and how they are provided C) services cannot be stored for later sale or use D) services cannot be seen, tasted, felt, heard, or smelled before they are bought E) services can be separated from their providers

Answer 1

Answer: B

Explanation: Service Variability as I learned it is defined as how the service of quality changes depending on how the service is given to you. For example two different lawn mowing comapnies.

Answer 2

Answer:

The correct answer is letter "B": service quality depends on when, where, and how they are provided.

Explanation:

Service variability is related to the changes in quality a given service can have according to the provider. Those changes in varieties are shaped based on the type of service, the consumer, the time, and the method by which the service will reach the consumer. In such cases, companies need to identify different types of clients, manage different channels to reach clients, and offer different services.