Planning is often called the primary management function because,
a. it establishes the basis for all the other things managers do
-Mabel <3
Answer:
b. follow up with a written message that documents the phone call and promotes goodwill.
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
When calling a customer by phone to address a problem or disappointment, you should describe the problem and apologize, offer an explanation and resolution, and follow up with a written message that documents the phone call and promotes goodwill. This would go a long way to pacify and encourage the customer not to ditch the brand, as well as mitigating or erasing the perceived bad image of the company.
Answer: Both the current portion of the tax expense of $40 and the deferred portion of the tax expense of $10.
Explanation:
When calculating the net income on the income statement, both the current portion of the tax expense as well as the deferred portion should be included.
In this scenario that would lead to a net income of:
= Pretax accounting income - Current portion - Deferred portion
= 195 - 40 - 10
= $145
Answer:
1) The pretax income of Acme Brush became a US dollar pretax loss because of spot rates and or the exchange rates meaning sales were made when the exchange rate was Less than the exchange rate when the expenses were paid. But the main difference between the two currencies is exchange rates.
2) Cooper Grant should be paid the annual bonus as it is payable to him because Acme Brush of Brazil made a profit and his Bonus is a predetermined percentage of the pretax income.
Explanation: