Question

_________ include management's commitment to the ethics program and the methods or system for ethics evaluation.

Answer 1

Process controls include management's commitment to the ethics program and the methods or system for ethics evaluation. 

Management does this to have accurate information and control in situations that relate to a process, person or group of people. By doing this they can make decisions. 
There are 4 steps in this process:
1) Decide on standards to measure performance
2) Measure performance
3) Compare performance against their standards
4) Take necessary actions