Question

Which two consumer rights would customers depend on when returning a damaged item for a refund?

Answer 1

The right to be heard and the right to redress. 

Answer 2

Answer: Third option is correct.

Step-by-step explanation:

Since we know that customers depend on when returning a damaged item for a refund.

1) Right to be heard:

As customer has right to be heard by the government and can expect that the government would show sympathy and show some concern towards the customer.

2) Right to redress:

As customer gets a damaged item and he wants a refund for it so, his right to redress gets activated and The Government helps him in getting the refund.

Hence, Third option is correct.