Question

Robert works in a call center and receives a call from Kathy. Kathy says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your boss, and he tells you that the server team changed the application's URL during an upgrade over the weekend. He asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

Answer 1

Answer:

Update the knowledge base article that contains the application's URL in the call tracking application.

Explanation:

Robert did job in such a helpdesk, however, Kathy gets the call. Kathy states she seems to be no more able to control her weekly updates through the internet via her internet browser. A user asks his manager, then the manager informs him that following the update across the holiday, the network group modified that app's Link.  

So, He tells him to ensure that most of the current technicians have been aware. Then, he updates the base of knowledge report throughout the call monitoring framework which includes the app's link.