Answer:
- Exrpress understanding and explain why his/her demand is not acceptable.
Explanation:
When dealing with a <em>customer</em>, and you consider he/she is not rigth, you should be able to express your point of view in a respectful way but clearly  preserving your rights. That is <em>assertiveness</em>.
You must confront him/her in a constructively way: make it clear why the claim is not correct or fair, even how it affects the your or the company's right: you undersant him/her but he/she must understand you too.
You should prevent the situation from escalating to greater proportions but you should not give in to unfair demands that involve a loss for the company.
 
        
             
        
        
        
Answer:
Cost of goods sold = $576,900 
Explanation:
The budgeted cost of goods sold will be the sales volume in 2020 multiplied by cost per unit .
Sales volume in year 2020= (100-10)% ×  sales figure for 2019
                                             = 90% × 160,250=  144,225  
Cost of goods sold per unit =  cost of goods sold in 2019/Sales units in 2019
                                               = 641,000/160250=$4
Cost of goods sold =  $4× 144,225 =  $576,900 
Cost of goods sold = $576,900 
 
        
             
        
        
        
Answer:
a) see attached graph. There is nothing unusual with the supply curve, it is simply fixed. This happens to most services, e.g. there is a fixed number of hotel rooms available for rent, in the short run you cannot add more rooms per night if the demand increases. In order to increase the quantity supplied, you would need to build a larger hotel, or in this case, a larger stadium. 
b) the equilibrium price is $8 and the equilibrium quantity is 8,000 tickets
c) if the college plans to increase enrollment, the demand might increase, leading to a higher equilibrium price, but the supply will remain the same until the stadium is expanded. 
Explanation:
Price              Quantity Demanded (Qd)          Quantity Supplied (Qs)
$4                            10,000                                        8,000 
$8                             8,000                                        8,000
$12                            6,000                                        8,000
$16                            4,000                                        8,000
$20                           2,000                                        8,000
 
        
             
        
        
        
Answer:
b. applying cash receipts to a different customer's account in an attempt to conceal previous thefts of cash receipts is the correct answer.
Explanation:
- Lapping is best described as the process of applying cash receipts to a different customer's account in an attempt to conceal previous thefts of cash receipts.
- Lapping is an illegal mode of allotting one consumer's cash to another consumer's account.
- Lapping usually occurs in smaller businesses where a single person manages payment receipts and consumer billing.
- Companies can stop and check lapping through conducting regular inspections of payment receipts and also by dividing cashier and billing tasks. 
 
        
             
        
        
        
Answer:
The correct option is C
Explanation:
Accounting error is the type of error in the accounting which was not done intentionally but when spotted, the error need to be fixed immediately. And when there is no immediate solution for the error, an investigation is conducted in order to find out who caused the error.
The statement which is true is that they represent the fraud which usually result in the legal action to be taken.