Question

Bob works as a corrections officer in a state corrections facility. When an inmate that Bob supervises approaches him with a concern, Bob engages in conversation. At the end of the conversation, the inmate feels heard, supported, and understood. Which type of listening does Bob likely use?

Answer 1

Answer:

The type of listening realized by Bob is:

- Active listening.

Explanation:

In the situation mentioned could apply two types of listening:

1. Empathic listening: Where the listener can put himself in someone else's shoes.

2. Active listening: Where the listener understand the meaning of the told and make feedback.

Despite the two options could be correct, in the empathic listening Bob just listen to the case, could put himself in the inmate's shoes but this doesn't benefit the inmate, instead, when Bob realizes the description of the empathic listening but also give a feedback about the listened and, possibly, an advice, the inmate feels supported, how the paragraph mentions.