Answer:
Scenario 1. B. Prepare and rehearse.
2. B. Offer a clear, sincere explanation.
C. Communicate the news openly.
3. A. Reveal specific reasons for not hiring the applicant.
D. Use an indirect pattern.
4. Option 1
Explanation:
Delivering bad news is inevitable in every organization. Some factors are of utmost importance when having to do this. They include;
1. Being clear and concise.
2. Being straightforward while still providing assurance.
The direct approach announces the bad news just at the introduction of the speech. Whereas, the Indirect approach is used when the audience is not well known. It employs some form of explanation before the bad news is delivered.
1. Being tactful and professional would require adequate preparation so as to choose words properly and put people's feelings into consideration.
2. To avoid spreading rumors within and outside the organization, the president would have to address his staff openly. He should be clear and concise when doing this.
3. To make room for good relationship and not break the confidence of the applicant, the HR should begin with an explanation of why the applicant was not hired.
4. The general manager should encourage the employee's effort to be trained but in order not to jeopardize the present schedule, future arrangements would need to be made.
