Question

Helen hired a group of young people for her bottling plant in New Jersey. She made these new recruits to work at different stations along a conveyor belt. After a few production runs, she wanted to find out how the actual quantity and quality of the output matched the desired targets. Which step of production control will help Helen do this?
After discovering some irregularities between the desired and actual outputs, Helen directed the new recruits to undergo formal training on their respective machines. Which step of production control did Helen use here?

Helen used the[ BLANK] step of production control to compare the desired and actual results of production. She then used the [BLANK] step of production control by training her employees.
WHAT GOES IN THE BLANK???!!!!

Answer 1

The answer to the first blank space is the follow-up step of production control, while the answer to the second blank space is the corrective step of production control.

In the follow-up step of production control, the supervisor or in this case, Helen, checks both the quantity and quality of the output produced by her work team and compared it to the expected work targets that her team is supposed to achieved – when identifying the gap that exists, she has engaged in this step of the process.

The actions that took place in the corrective step is when she realizes that her team lacks the skills needed to produce the expected work quality, thus she decided to make her team undergoes formal training.