I think you got it right; emotional, physical, personal.
Psychoactive drugs is the substance
Using routine care (preventive checkups , The garden variety strep infection, Etc.) or Emergency care (or other big- ticket medical events, like crisis appendectomies). The first group is fairly easy;
Calmness is the answer you are looking for :)
Try to comfort the patient by asking a few questions in general about themselves learn to gain a little bit of trust in them and maybe they will be a little more willing to let you do your job so that they can get what they need to get done
