Answer:
It allowed pre-emptive identification of problems to minimize the impact on customers.
The appropriate response is the voice-of-customer. The "voice of the customer" is a procedure used to catch the prerequisites/criticism from the client (inward or outer) to give the clients the best in class benefit/item quality. This procedure is about being proactive and always imaginative to catch the changing necessities of the clients with time.
True… explanation: every workplace has different workers, environments, and criterias/operations
