Answer: Informal bench-marking
Explanation:
Informal bench-marking is defined as unconscious comparison of one's own behavior, skills, values etc with other and learning from them to improve. This leaning can be found in work-place, home, school etc.
- According to the question, Myles is using informal bench-marking through studying other stores complaint handling style and reduction technique so that he can learn from it.
- Other options are incorrect because designing analysis,outcome analysis, issue analysis and processing of complaining ta re not the comparison that unconsciously done by person .
- Thus, the correct option is informal bench- marking.
The answer that isn't an example of plagiarism would be 'D. Quoting with Source' that means you are giving credit where credit is due and not taking or copying other work which is the definition of plagiarism.
I'm not sure about the second one but I believe it might be 'A. Students and Teachers'.
Hope this helped!
